Under Hide email signatures in issues and portals select the detection method you want to use. Go to > Products > Jira Service Management > Email requests You must be a Jira site admin to hide email signatures. If a part of your email is accidentally hidden, select the expandable component to view it. Please note that if the custom text or special characters you specify are present in the email above the signature, everything below that custom text will get hidden. Some examples of custom text or special characters to use:Ĭommon email sign-offs such as “Kind regards” The custom text and everything below will be hidden. If this text is not detected, it will look for the next on the list.
Jira Service Management will look for the text at the top of your list first. You can add as many as you like and order them by priority.
With this method, you can add text or special characters to be detected within email signatures. This method will detect most email signatures but may not detect signatures in all emails.Įmail clients we currently support are Outlook Web, Gmail, Yahoo, Mail.RU, Outlook Android and Gmail Android. With this method, Jira Service Management will detect signatures using HTML. If you choose to use both, default detection will take priority (custom detection will only be used when the default method does not detect a signature). You can choose to use one or both methods. There are two methods for hiding email signatures. Signatures will be hidden in an expandable component which you can select to view the signature. You can hide email signatures so they don’t appear in the description or comments of an issue.
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